Warranty Policy

  1. Aglaé takes pride in supplying high-quality products that comply with recognised industry standards. This warranty reflects our commitment to quality, reliability and durability.

  2. This warranty applies to products purchased on or after 1st July 2025, applicable to products sold in Australia markets, and the New Zealand market in accordance with the Australian Consumer Law (ACL) and the Consumer Guarantees Act 1993 (New Zealand).

  3. Warranty Periods

Category  

Residential 

Commercial 

Tapware (Mixers, Showers, Spouts) 

10 years 

5 years 

Cartridges 

10 years 

5 years 

Surface Finishes* 

2-5 years 

1-3 years 

Basins 

10 years 

5 years 

Wastes & Traps 

10 years 

2 years 

Bathroom Accessories 

10 years 

2 years 

Bathtubs 

10 years 

3 years 

Toilet (Ceramic Pan) 

10 years 

5 years 

Vanities 

10 years 

3 years 

LED Mirrors 

5 years 

2 years 

Smart Toilet (Ceramic Pan) 

10 years 

5 years 

Smart Toilet (Electronic Components) 

2 years 

1 year 

*PVD finishes (Brushed Gold, Brushed Copper, Gunmetal, Bronze) are warranted for 5 years in residential applications and 3 years in commercial applications. Stainless steel finishes (Brushed Nickel and Chrome) are warranted for 5 years in residential applications and 3 years in commercial applications. Electroplated finishes (Matte Black and White) are warranted for 2 years in residential applications and 1 year in commercial applications.

  1. The warranty period commences on the date of purchase, or for new residential buildings, from the date of handover.

  2. The warranty only applies to the original owner and is not transferable.

  3. To make a warranty claim, customers must contact the authorised reseller from whom the goods were purchased or contact Aglaé directly. Proof of purchase or equivalent documentation is required. (e.g. Tax Invoice, Handover documentation for new homes) Aglaé may request photographs or other supporting information to assess the claim.

  4. The customer is responsible for any costs associated with lodging a warranty claim unless otherwise required under the Australian Consumer Law or agreed by Aglaé.

  5. In the case of installed products, Aglaé requires reasonable and unobstructed access to inspect the relevant products, fittings and fixtures for any warranty claim, as well as to perform any necessary warranty repairs. To the extent permitted by law, Aglaé shall not be liable for any consequential loss or damage arising from the customer's failure to provide such access.

  6. This warranty covers the repair or, at the Aglaé's discretion, the replacement of any products found to be defective due to defects in materials or workmanship. Nothing in this warranty limits or excludes any rights or remedies available under the Australian Consumer Law or, where applicable, the Consumer Guarantees Act 1993 (New Zealand). In fulfilling warranty obligations, Aglaé reserves the right to provide minor components (e.g. Handles, aerators, buttons, dress rings, spindles, cartridges and seals) as 'Parts Only' to the customer as part of replacement warranty. Unless otherwise required under the Australian Consumer Law, this warranty does not cover labour costs or any additional parts supplied by a third party that has not been approved in writing by Aglaé.

  7. In the event that the original products are discontinued or no longer available, Aglaé reserves the right to provide a replacement with equivalent current or available products, making all reasonable efforts and applying professional judgement to closely match the appearance and specifications of the original products.

  8. To the extent permitted by law, Aglaé shall not be liable for any indirect, incidental or consequential loss or damage arising from the use or installation of the products. Unless otherwise required under the Australian Consumer Law, Aglaé is not responsible for costs associated with making warranty claims, including removal, reinstallation, travel, postage costs or loss of income.

  9. This warranty does not cover defects caused by or arising from any of the following:

    12.1. Products not installed by an appropriately licensed plumber or, where applicable, a licensed electrician. This does not apply to bathroom accessories such as towel rails, shelves, etc.

    12.2. Products not installed in accordance with applicable Australian/ New Zealand Standards, including AS/NZS 3500 and, where applicable, AS/NZS 3000.

    12.3. Damage caused by water pressure exceeding the limits specified in AS/NZS 3500.

    12.4. Fitting of other devices to the outlet of tapware (e.g. water filters).

    12.5. Fitting in tap body or end of line water flow regulating devices that have not been approved in writing by Aglaé.

    12.6. Products used for unsuitable applications or with non-potable water.

    12.7. Damage caused by debris or contaminants resulting from failure to adequately flush the plumbing system before installation.

    12.8. Repairs, servicing or modifications carried out without Aglaé's prior written approval.

    12.9. Damage to finishes by adhesives, sealant, etc.

    12.10. Damage to finishes which arise from installation or post-installation use.

    12.11. Failure to follow Aglaé's care and cleaning instructions.

    12.12. Improper or abusive use of the product and/or damage resulting from misuse, accident or neglect.

    12.13. Normal wear and tear, including deterioration of seals, cartridges and cosmetic finishes.

    12.14. Damage caused by hard water, scale build-up or poor water quality.

    12.15. Damage caused by abrasive cleaners, bleach, acids, solvents or other unsuitable cleaning products.

    12.16. Before installation, the installer or customer must ensure that:

  • Product is free from visible damage;

  • All components are present;

  • The product is suitable for the intended installation;

  • Installation, operation and maintenance instructions are followed.

  1. The Surface finish warranty applies only to manufacturing defects in the decorative finish. It does not cover normal wear and tear, scratches, scuffs, abrasions, chips, dents, impact damage, misuse, improper installation, inadequate maintenance, or damage caused by abrasive cleaners, harsh chemicals, mineral deposits or environmental conditions. As metallic and coloured finishes naturally age over time, minor variations in colour, patina, lustre or appearance resulting from normal use are not considered manufacturing defects. Cosmetic changes including scratching, spotting, staining, discolouration, tarnishing or surface marks are regarded as normal characteristics of the finish and are not covered under this warranty.

  2. Aglaé reserves the right to charge a reasonable inspection or service fee where the reported fault is found not to be covered by this warranty.

  3. This warranty is provided in addition to the rights and remedies available under the Australian Consumer Law (ACL) and, where applicable, the Consumer Guarantees Act 1993 (New Zealand).

  4. Consumer Rights: Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL) and the Consumer Guarantees Act 1993 (New Zealand). For major failures, you are entitled to a replacement or refund. If a failure with the products does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the products. While our company acknowledges its responsibility for addressing any issues with the quality of our products, we recommend that customers contact the place of purchase for inquiries related to returns and refunds. We are committed to assisting and cooperating with our distributors or retailers to resolve any issues customers may encounter with our products. Nothing in this warranty limits or excludes any rights or remedies available under the Australian Consumer Law or, where applicable, the Consumer Guarantees Act 1993 (New Zealand).

CARE AND MAINTENANCE GUIDELINES

  • Do not use acid-cure (acetoxy) silicone sealants when installing Aglaé products. Use only neutral-cure silicone where recommended.

  • Never use abrasive cleaners, scouring pads, bleach, acids, solvents or harsh chemicals, including citrus-based cleaners.

  • All products should always be cleaned with care using a soft dry microfibre cloth or a soft cloth with warm soapy water for a lifetime of use.

  • Individual products may be subject to additional or specific care and cleaning instructions. Please refer to documentation accompanying those products.

  • High mineral content, hard water or poor water quality may affect the appearance of finished surfaces and is not considered a manufacturing defect.

  • Wipe dry after use to minimise water spots and mineral deposits.

  • Ensure adequate bathroom ventilation to reduce moisture build-up.

  • Never use steel wool, metal brushes or abrasive pads.

  • Refer to the installation and care instructions supplied with individual products where additional maintenance requirements apply.

Contact us AGLAE.AU admin@aglaeau.com